FAQs - FREQUENTLY ASKED QUESTIONS

FAQs - FREQUENTLY ASKED QUESTIONS

21:09 - 05/08/2018

Booking & Payment guide
Privacy Policy


1. Booking and payment? 

All our quotes are in USD, per person. You will send a deposit 20% - 40% of tour-price for confirmation booking (the percentage of deposits is varied upon our policy on different kinds of tours, we will inform you of the deposit amount at the time of your request). Full payment is made on the due date (as confirmation in email). Under some circumstances, we would accept full payment on/before your departure date.

You could make payment using your Credit card (we will send you a link for payment through email), bank transfers, Western Union, Paypal, Payoneer or cash on arrival. Due to the fluctuating exchange rates, the amount of your trip will fluctuate daily until a deposit payment is transferred. Kindly refer to our Booking & Payment guide for more information. 

For day-trips/ shore excursion tours/ short tours in Vietnam, we will collect full tour fee by online payment, or by cash at your hotel in city center areas of Ho Chi Minh (District 1,3,5,10, Binh Thanh, Phu Nhuan). Kindly contact our Hotline (phone, WhatsApp +84-967-299-095) for arranging tours and payment method that's most convenient to you.

2. I will travel on a private tour or in a group?

Coco Vietnam Travel - we focus our operation on making the holiday for you, your family and your friend. The majority of our tours are on a private basis so it’s just you, your family, friends or group, and your local guide. Currently, 75% of our tours are organized for family & friends travel (from 2 pax to 8 pax). Your tours will be with private car & guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the country.

By traveling on a private basis you are less obtrusive when visiting local places and you can really decide on what you want to see and cut out anything that is not of any interest. After all, it’s your holiday and valuable time so make sure you get the most out of it 

3. How customized tours?

We have put together a few sample itineraries on our website for your reference but as they are just suggestions, its best to email us directly with your requirements so we can help you to get the perfect tour. Let us know your basic information then we will reply with a quotation for your consideration

Once you have agreed on an itinerary you will pay 20-40% for deposit and we start making reservations for you. Once all reservations have been made we will confirm back to you. 

4. Where to travel and how long to stay in Vietnam?

Vietnam, Asia's leading tourist destination in 2018, is an exhilarating country to travel. However you like to travel, Vietnam has treasures waiting for you. Vibrant street life, exquisite food, epic landscapes, deep-rooted traditional culture, amazing history and more... Read more Top destinations in Vietnam

Vietnam is a beautiful and long country North-South (3260 km coastline, 1650 km in straight flight) with 3 regions:

+ South (Ho Chi Minh City, Mekong Delta, Vung Tau,…)

+ Central (Da Nang, Hoi An, Hue,…)

+ Northern (Ha Noi, Ha Long Bay, Ninh Binh, Sapa,...)

Ho Chi Minh City, Da Nang City and Ha Noi (the capital city) are the biggest cities and tourism center of each region. For international tourist, the best way to access (and depart from) Vietnam are through the international airport in these cities:

  • Tan Son Nhat International Airport (Ho Chi Minh City)
  • Da Nang International Airport (Da Nang City)
  • Noi Bai International Airport (Ha Noi)
  • Can Tho International Airport (Can Tho City, Mekong Delta)

To travel from one to another region, the best saving time transport is flight (the distance between South - Central and Central – North is about 900km flight distance, ~ 1.5 hours).

Plan your holiday as follow:

- 2 - 4 days, should better visit one region (South, Center or North)

5 – 7 days, might visit 2 regions (with one domestic flight),

- From 8 - 12 days or more, might visit 3 regions (with domestic flights/ train/ bus).

We have a varied range of tours package that suits your holiday plan. Contact us for more details.

5. Hotels accommodations?

For customized tours for you, we have made our itinerary based on the selected standard-3-stars-hotel in the city center. However, you could always send us your specific requirements about the hotel that you prefer (stars, location, etc.). We will request the hotel for you. Once it’s confirmed we will email you back for a detailed program. 

6. How to book a flight?

For the international flight from/to Vietnam, to search for tickets, please select the destination city, arrival city, the dates and whether it is one-way or a return ticket. Then, please select from the available price and schedule options and proceed to bookings. In the Southeast Asia region, the popular airlines are AirAsia, Singapore Airlines, Vietnam Airlines, VietJet Air, Philippines Airlines, Thai Airways,...Nowadays, the airline tickets are sold on airlines' website so that clients could easily search and book online.

We will always support you to have the best traveling schedule so that your flights' information once you finished kindly send an email to us. We will wait to charge you until after your flight has been confirmed. Payment is due on confirmation of the flight either by credit card, bank transfer, secure online payment or cash. Please note that The airline reserve the right to change the fares at any time, and taxes and airport fees can also be changed at any time.

For domestic flights in Vietnam, we will inform you of the fare at the time that you enquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We, therefore, suggest that you pay in advance (100%) so that we can issue the ticket and guarantee the cost of the flight. 

7. How about the passport & Vietnam Visa?

Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you own a valid passport and visa and all travel documents are valid for travel.

If you are from countries that have Vietnam Visa waiver, you are eligible for Visa exemption to Vietnam from 14 to 30 days. All you need to know about Vietnam Visa click here

8. How will I receive my travel documents?

As soon as your booking is confirmed and deposit payment (20% - 40%) has been made we will email you the itinerary along with any hotel vouchers. Most airlines now issue electronic tickets which are convenient, for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.
 
9. What if I need to cancel or change my itinerary?

Kindly refer to our Booking & Payment guide

10. What if I have special needs for the tour?

If you have special requirements please let us know, and we can work with both you to ensure that we can meet your needs.

11. What happens if something goes wrong?

We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. You could always call our Hotline number. Besides, we also provide you with the cell phone number of your consultant and/or your local guides so that if there is a problem you can call them and they will be able to help.

For more please email to us: info@cocovietnamtravel.com

Whatsapp/SMS:  +84-967-299-095

Tours inquiry: hello.cocovietnam@gmail.com 


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When you have your ideas about the holiday. Dont't hesitate to contact us. Each tour is carefully crafted just for you to experience the very best of Vietnam & South East Asia.The booking is as flexible as you need!