Privacy Policy

Privacy Policy

21:05 - 05/08/2018

Booking & Payment guide
FAQs - FREQUENTLY ASKED QUESTIONS


We have created this privacy statement in order to demonstrate our commitment to our customers. This privacy statement discloses the privacy practices for this site https://cocovietnamtravel.com. We respect your privacy.

By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. 

Personal data we collect

Our site uses forms in which you give us contact and personal information (such as your name, phone number, email address & travel preferences) so you can enquire about and book travel services, or request information and support. We use your customer information only when it will be important for us to contact you regarding your enquiries and bookings.

In addition to information provided through forms on this website, our staff may also solicit further information to create your or your clients' travel products and to facilitate travel to and from our destinations.

The range of information we may request is listed here, though may include additional information depending on the nature of the travel services requested: Name, Email address, Age and/or age range, Nationality, Country of Residence, Travel date, Duration of travel, Phone number, Address, Passport numbers, Scans, photocopies or photographs of various passport pages, Payment details including banking information, Travel preferences and interests, Dietary restrictions or allergies.

Uses of the personal data we request

The information we request is used to communicate with our customers and partners, and to plan and operate travel services on behalf of our customers, including but not limited to the following uses:

  - Sending newsletters with personalized information

  - Conducting surveys to measure and improve our performance

  - Planning accurate travel and event itineraries

  - Operating international travel services for our customers

  - Facilitating payment for travel services rendered

  - Maintaining ongoing business communication

Tracking

Our site uses cookies to gather information on online traffic. We use this information from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information.

Security

This site operates fully under Secure Sockets Layer (SSL) and has security measures in place to protect the loss, misuse and alteration of the information under our control.

Only If we have to

As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

Changes to our Policy

We may amend this Policy from time to time.  If we make a change to the Policy, the revised version will be posted on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.

Contacting the website managers

If you have any questions about our privacy statement, the practices of this site, or your dealings with this website, you can contact: info@cocovietnamtravel.com

Last updated: August 4th, 2018 


 

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